PRIVACY POLICY

At Yogra Natural, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information when you visit our website or use our services:

a. Personal Information

• Full Name
• Email Address
• Phone Number
• Shipping & Billing Address
• Payment Information (processed securely through trusted payment gateways)

b. Non-Personal Information

• Browser type and version
• IP address
• Device information
• Pages visited and time spent on our website

2. How We Use Your Information

• Process and deliver your orders
• Send order confirmations and shipping updates
• Respond to your inquiries or customer support requests
• Send promotional emails (only with your consent)
• Improve our website and services

We do not sell or rent your personal information to third parties.

3. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can disable cookies in your browser settings, but some features may not function properly.

4. Data Security

We use industry-standard encryption and secure servers to protect your information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

5. Return & Refund Policy

At Yogra Natural, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Return

• You can request a return within 7 days of receiving your product.
• To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, with all original packaging intact.
• Please note that personal care items, incense sticks, or essential oils once opened cannot be returned due to hygiene reasons.

Return Process

• Contact us at Yogranaturals@gmail.com / +91 9037119551 with your order ID and reason for return.
• Our support team will review your request and provide instructions for sending the item back.
• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

Refunds

• Approved refunds will be processed within 5–7 business days after the returned item is received.
• The refund will be credited to your original method of payment.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund amount.

Exchanges

• If you received a damaged or defective product, please contact us within 48 hours of delivery with clear photos, and we will arrange a replacement or refund as per your preference.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt out of promotional communications
• Request a copy of your stored data

To exercise these rights, contact us at yogranaturals@gmail.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.